How to make Complaint
Tongue Tie Specialist Kent
It is the duty and responsibility of Samantha Berry as the individual provider of this regulated activity to identify, record, handle and respond to any complaints made about, or towards, its service.
All complaints shall be dealt with empathetically, respectfully, promptly, and with courtesy.
Complaints may be made directly to Samantha Berry verbally (face to face) or via telephone on 07767685803.
Complaints may also be made via email to info@tonguetiespecialistskent.co.uk
Complaints must detail as much as possible the facts that have led to the dissatisfaction of the complainant.
The following regulatory bodies will be notified by Samantha Berry on receiving a complaint and can also be notified by the complainant if they wish:
- My regulatory body – The Nursing and Midwifery Council
Email: newreferrals@nmc-uk.org
Telephone: 020 7637 7181
- The Care Quality Commission
Email: enquiries@cqc.org.uk
Telephone: 03000 61 61 61
If the complaint is of a safeguarding nature the complaint must be immediately highlighted with the local safeguarding team and/or direct referral to the police or other appropriate authority.
- Kent safeguarding Children Multi-Agency Partnership
Email: social.services@kent.gov.uk
Telephone: 03000 41 11 11
All complaints shall be responded to via letter within 14 days of receipt of the complaint.